This half day workshop is aimed at ICT decision makers in primary or secondary schools. The purpose of the workshop is to:

· demonstrate the need for, and benefits of, technical support

· demonstrate how to recognise good technical support

· demonstrate how FITS can help achieve good technical support and what is involved

· help participants identify next steps.

The workshop outline

1. General introduction

2. Introduction to FITS

3. Purpose of technical support

4. Benefits of technical support

5. What is good technical support?

Coffee

6. How can FITS help and what is involved?

7. What next?

8. Summary, further questions

This workshop is charged at £ 120 per delegate. Alternatively we can come to you at a charge of £ 350 plus expenses for as many delegates as you wish (maximum 20).

Phone the CLC 0114 285 5586 or email alex(a)nwsclc.net for more information